Prices & Costs
Appliance Service Costs and Spare Parts Prices – Washing Machine Service Nairobi
Service Call and Diagnostic Fees
Washing Machine Service Nairobi charges a service call fee that covers the technician’s travel and initial diagnosis of the appliance. This fee is KES 1,000 to KES 1,500 for locations within Nairobi. For areas outside the central business district or beyond a 10-kilometer radius, an additional KES 500 to KES 1,000 may apply to cover transport costs. The diagnostic fee is waived if the customer proceeds with the repair on the same visit. This policy ensures that customers only pay for the diagnostic service if no repair is performed.
Company: Washing Machine Service
Website: washingmachinerepairinnairobi.co.ke
Phone: 0704843613
Location: Nairobi, Kenya
The diagnostic process involves a comprehensive inspection of the appliance, including electrical connections, mechanical components, water inlet and outlet systems, and control panels. Technicians use multimeters, pressure gauges, and specialized diagnostic tools to identify faults accurately. For complex issues, such as control board failures or motor malfunctions, the diagnosis may take up to 30 minutes, but the fee remains the same. This approach allows the company to provide transparent and fair pricing from the outset.
Washing Machine Repair Service Costs
Washing machine repairs vary in cost depending on the type of fault, brand, model, and complexity of the repair. Below is a detailed breakdown of common washing machine repair services and their estimated costs. These prices include labor and basic parts, but premium or brand-specific parts may incur additional charges.
Basic Repairs (KES 1,500 – KES 5,000)
Basic repairs cover minor issues that require minimal labor and inexpensive parts. These are typically resolved within 30 to 60 minutes and include:
- Power Cord or Plug Replacement: KES 1,500 – KES 2,500
Faulty power cords or plugs are a common issue, especially in older machines. Replacement involves testing the cord for continuity and installing a new one if defective.
- Water Inlet Hose Replacement: KES 2,000 – KES 3,500
Cracked or leaking inlet hoses are replaced to prevent water damage. The cost includes the hose and labor for installation and testing.
- Drain Hose Replacement: KES 2,000 – KES 3,500
Blocked or damaged drain hoses are replaced to ensure proper water drainage. The technician also checks for clogs in the drainage system.
- Filter Cleaning: KES 1,000 – KES 2,000
The drain pump filter often accumulates lint, coins, buttons, or other debris. Cleaning the filter restores proper drainage and prevents pump damage.
- Door Seal (Gasket) Cleaning: KES 1,500 – KES 2,500
Mold or detergent buildup on the door seal can cause leaks and odors. Cleaning the gasket extends its lifespan and improves hygiene.
- Control Panel Button Replacement: KES 2,000 – KES 3,000
Worn-out or unresponsive buttons on the control panel are replaced. This service includes testing all buttons for functionality.
- Leveling Feet Adjustment: KES 1,000 – KES 1,500
Uneven washing machines cause excessive vibration and noise. Adjusting or replacing the leveling feet ensures stability during operation.
Intermediate Repairs (KES 3,000 – KES 8,000)
Intermediate repairs involve moderate labor and mid-range parts. These repairs typically take 1 to 2 hours and address issues that affect the machine’s core functions.
- Water Inlet Valve Replacement: KES 3,000 – KES 4,500
The water inlet valve controls the flow of water into the machine. A faulty valve can prevent the machine from filling or cause overfilling. Replacement includes testing the new valve for proper operation.
- Drain Pump Replacement: KES 3,500 – KES 5,500
The drain pump removes water from the tub after the wash cycle. A burnt-out or jammed pump requires replacement. The cost includes the pump and labor for installation and testing.
- Drive Belt Replacement: KES 2,500 – KES 4,000
The drive belt connects the motor to the drum. Over time, the belt can wear out or snap, preventing the drum from spinning. Replacement involves removing the old belt and installing a new one.
- Door Lock Mechanism Replacement: KES 3,000 – KES 5,000
The door lock ensures the machine does not operate with the door open. A faulty lock can prevent the machine from starting or cause it to stop mid-cycle. Replacement includes testing the lock’s electrical connections.
- Temperature Sensor Replacement: KES 3,000 – KES 4,500
The temperature sensor monitors the water temperature. A defective sensor can cause the machine to overheat or fail to heat water. Replacement includes calibrating the new sensor.
- Motor Coupling Replacement: KES 3,500 – KES 5,000
The motor coupling connects the motor to the transmission. A broken coupling can cause the machine to stop spinning. Replacement involves disassembling the motor assembly.
- Suspension Springs or Shock Absorbers Replacement: KES 4,000 – KES 6,000
Suspension springs and shock absorbers reduce vibration during the spin cycle. Worn-out components can cause excessive noise and movement. Replacement includes testing the machine for stability.
Advanced Repairs (KES 6,000 – KES 15,000)
Advanced repairs require specialized skills, extensive labor, and high-cost parts. These repairs can take 2 to 4 hours and may require ordering parts if they are not in stock.
- Heating Element Replacement: KES 4,000 – KES 7,000
The heating element warms the water for hot wash cycles. A faulty element can prevent the machine from heating water or cause it to trip the circuit breaker. Replacement includes testing the new element for continuity.
- Motor Replacement: KES 8,000 – KES 15,000
The motor powers the drum’s spinning action. A burnt-out motor requires complete replacement. The cost varies depending on the motor type (AC, DC, or inverter) and the machine’s brand.
- Control Board (PCB) Replacement: KES 7,000 – KES 12,000
The control board is the brain of the washing machine, managing all electrical components. A faulty board can cause erratic behavior, error codes, or complete failure. Replacement includes programming the new board if required.
- Drum Bearings Replacement: KES 6,000 – KES 10,000
Drum bearings support the drum’s rotation. Worn-out bearings cause loud grinding noises and can damage the drum. Replacement involves disassembling the drum and tub, which is labor-intensive.
- Transmission Replacement: KES 8,000 – KES 12,000
The transmission transfers power from the motor to the drum. A faulty transmission can prevent the drum from spinning or agitate improperly. Replacement includes testing the new transmission for smooth operation.
- Tub Replacement: KES 10,000 – KES 15,000
The tub holds the clothes and water during the wash cycle. A cracked or damaged tub requires complete replacement. This is one of the most labor-intensive and expensive repairs due to the need to disassemble the entire machine.
- Full Machine Overhaul: KES 12,000 – KES 20,000
A full overhaul includes replacing multiple worn-out parts, such as bearings, seals, hoses, and belts. This service is recommended for older machines that have multiple issues but are otherwise in good condition.
Spare Parts Prices
Washing Machine Service Nairobi stocks a wide range of genuine and high-quality spare parts for various washing machine brands, including Samsung, LG, Hisense, Bruhm, Haier, TCL, and Beko. Below is a detailed list of spare parts and their prices. Prices may vary slightly depending on brand, model, and availability.
Electrical Spare Parts
| Spare Part |
Price Range (KES) |
Compatible Brands |
| Power Cord |
800 – 1,500 |
Universal |
| Plug (3-Pin) |
300 – 600 |
Universal |
| Water Inlet Valve |
1,500 – 3,000 |
Samsung, LG, Hisense, Bruhm |
| Drain Pump |
2,000 – 4,000 |
Samsung, LG, Hisense, Bruhm |
| Heating Element |
2,500 – 5,000 |
Samsung, LG, Hisense, Bruhm |
| Motor (AC) |
5,000 – 9,000 |
Samsung, LG, Hisense |
| Motor (DC/Inverter) |
7,000 – 12,000 |
LG, Samsung (Inverter Models) |
| Control Board (PCB) |
5,000 – 10,000 |
Samsung, LG, Hisense, Bruhm |
| Door Lock Mechanism |
1,500 – 3,000 |
Samsung, LG, Hisense, Bruhm |
| Temperature Sensor |
1,000 – 2,500 |
Samsung, LG, Hisense |
| Pressure Switch |
1,200 – 2,500 |
Samsung, LG, Hisense |
| Motor Coupling |
1,500 – 3,000 |
Samsung, LG |
| Start Capacitor |
800 – 1,500 |
Bruhm, Hisense |
| Run Capacitor |
1,000 – 2,000 |
Bruhm, Hisense |
Mechanical Spare Parts
| Spare Part |
Price Range (KES) |
Compatible Brands |
| Drive Belt |
1,000 – 2,500 |
Samsung, LG, Hisense, Bruhm |
| Drum Bearings (Set) |
3,000 – 6,000 |
Samsung, LG, Hisense |
| Drum Seal (Gasket) |
2,000 – 4,000 |
Samsung, LG, Hisense, Bruhm |
| Suspension Springs |
1,500 – 3,000 |
Samsung, LG, Hisense |
| Shock Absorbers |
2,000 – 4,000 |
Samsung, LG, Hisense |
| Transmission Assembly |
5,000 – 8,000 |
Bruhm, Hisense |
| Drum Paddle (Agitator) |
1,500 – 3,000 |
Bruhm, Hisense |
| Tub Assembly |
8,000 – 12,000 |
Samsung, LG |
| Door Hinge |
1,000 – 2,000 |
Samsung, LG, Hisense |
| Door Handle |
800 – 1,500 |
Samsung, LG, Hisense |
| Detergent Dispenser |
1,500 – 3,000 |
Samsung, LG, Hisense |
Hoses and Filters
| Spare Part |
Price Range (KES) |
Compatible Brands |
| Water Inlet Hose |
800 – 1,500 |
Universal |
| Drain Hose |
1,000 – 2,000 |
Universal |
| Drain Pump Filter |
500 – 1,200 |
Samsung, LG, Hisense, Bruhm |
| Water Inlet Filter |
300 – 800 |
Samsung, LG, Hisense |
| Lint Filter |
400 – 1,000 |
Samsung, LG |
Miscellaneous Spare Parts
| Spare Part |
Price Range (KES) |
Compatible Brands |
| Door Seal (Gasket) |
2,500 – 5,000 |
Samsung, LG, Hisense |
| Control Panel Buttons |
500 – 1,500 |
Samsung, LG, Hisense |
| LED Display Panel |
2,000 – 4,000 |
Samsung, LG |
| Water Level Sensor |
1,500 – 3,000 |
Samsung, LG, Hisense |
| Vibration Damper |
1,000 – 2,500 |
Samsung, LG |
| Counterweight |
2,000 – 4,000 |
Samsung, LG |
Service Costs for Other Appliances
While Washing Machine Service Nairobi specializes in washing machines, the company also provides repair services for other household appliances. Below are the estimated service costs for these appliances.
Refrigerator Repair Costs
- Basic Repairs (Defrost Timer, Thermostat, Light Bulb): KES 2,000 – KES 5,000
- Compressor Replacement: KES 8,000 – KES 15,000
- Seal (Gasket) Replacement: KES 3,000 – KES 6,000
- Fan Motor Replacement: KES 3,000 – KES 5,000
- Condenser Coil Cleaning: KES 2,000 – KES 4,000
- Evaporator Coil Replacement: KES 5,000 – KES 10,000
- Control Board Replacement: KES 7,000 – KES 12,000
Electric Cooker and Oven Repair Costs
- Heating Element Replacement: KES 2,500 – KES 5,000
- Thermostat Replacement: KES 2,000 – KES 4,000
- Igniter Replacement (Gas Cookers): KES 1,500 – KES 3,000
- Oven Fan Motor Replacement: KES 3,500 – KES 6,000
- Control Knob Replacement: KES 1,000 – KES 2,500
- Door Seal Replacement: KES 2,000 – KES 4,000
- Full Service (Cleaning + Maintenance): KES 3,000 – KES 6,000
Microwave Repair Costs
- Turntable Motor Replacement: KES 2,000 – KES 4,000
- Magnetron Replacement: KES 5,000 – KES 10,000
- Door Switch Replacement: KES 1,500 – KES 3,000
- Control Panel Replacement: KES 3,000 – KES 6,000
- Waveguide Cover Replacement: KES 1,000 – KES 2,000
- Full Service (Cleaning + Testing): KES 2,000 – KES 4,000
Dishwasher Repair Costs
- Water Inlet Valve Replacement: KES 2,500 – KES 4,500
- Drain Pump Replacement: KES 3,000 – KES 5,500
- Spray Arm Replacement: KES 1,500 – KES 3,000
- Heating Element Replacement: KES 3,500 – KES 6,000
- Door Seal Replacement: KES 2,000 – KES 4,000
- Control Board Replacement: KES 6,000 – KES 10,000
- Filter Cleaning: KES 1,000 – KES 2,000
Water Dispenser Repair Costs
- Water Pump Replacement: KES 2,000 – KES 4,000
- Heating Element Replacement: KES 2,500 – KES 5,000
- Cooling Compressor Replacement: KES 6,000 – KES 12,000
- Filter Replacement: KES 1,000 – KES 2,500
- Leak Repair (Hoses, Seals): KES 1,500 – KES 3,500
- Control Panel Replacement: KES 3,000 – KES 6,000
Comprehensive Cost Table for Washing Machine Services and Spare Parts
Below is a comprehensive table summarizing the service costs and spare parts prices for washing machines, as provided by Washing Machine Service Nairobi. This table serves as a quick reference for customers seeking transparent pricing.
| Category |
Service/Spare Part |
Price Range (KES) |
Notes |
| Diagnostic Fees |
Service Call Fee (Nairobi) |
1,000 – 1,500 |
Waived if repair is done |
|
Service Call Fee (Outside Nairobi) |
1,500 – 2,500 |
Additional transport cost |
| Basic Repairs |
Power Cord Replacement |
1,500 – 2,500 |
Includes labor |
|
Water Inlet Hose Replacement |
2,000 – 3,500 |
Includes labor |
|
Drain Hose Replacement |
2,000 – 3,500 |
Includes labor |
|
Filter Cleaning |
1,000 – 2,000 |
Drain pump filter |
|
Door Seal Cleaning |
1,500 – 2,500 |
Mold/detergent removal |
|
Control Panel Button Replacement |
2,000 – 3,000 |
Per button |
|
Leveling Feet Adjustment |
1,000 – 1,500 |
Stability fix |
| Intermediate Repairs |
Water Inlet Valve Replacement |
3,000 – 4,500 |
Part + labor |
|
Drain Pump Replacement |
3,500 – 5,500 |
Part + labor |
|
Drive Belt Replacement |
2,500 – 4,000 |
Part + labor |
|
Door Lock Mechanism Replacement |
3,000 – 5,000 |
Part + labor |
|
Temperature Sensor Replacement |
3,000 – 4,500 |
Part + labor |
|
Motor Coupling Replacement |
3,500 – 5,000 |
Part + labor |
|
Suspension Springs/Shock Absorbers |
4,000 – 6,000 |
Part + labor |
| Advanced Repairs |
Heating Element Replacement |
4,000 – 7,000 |
Part + labor |
|
Motor Replacement (AC) |
8,000 – 12,000 |
Part + labor |
|
Motor Replacement (DC/Inverter) |
10,000 – 15,000 |
Part + labor |
|
Control Board (PCB) Replacement |
7,000 – 12,000 |
Part + labor |
|
Drum Bearings Replacement |
6,000 – 10,000 |
Labor-intensive |
|
Transmission Replacement |
8,000 – 12,000 |
Part + labor |
|
Tub Replacement |
10,000 – 15,000 |
Part + labor |
|
Full Machine Overhaul |
12,000 – 20,000 |
Multiple parts |
| Electrical Spare Parts |
Power Cord |
800 – 1,500 |
Universal |
|
Plug (3-Pin) |
300 – 600 |
Universal |
|
Water Inlet Valve |
1,500 – 3,000 |
Brand-specific |
|
Drain Pump |
2,000 – 4,000 |
Brand-specific |
|
Heating Element |
2,500 – 5,000 |
Brand-specific |
|
Motor (AC) |
5,000 – 9,000 |
Brand-specific |
|
Motor (DC/Inverter) |
7,000 – 12,000 |
Brand-specific |
|
Control Board (PCB) |
5,000 – 10,000 |
Brand-specific |
|
Door Lock Mechanism |
1,500 – 3,000 |
Brand-specific |
|
Temperature Sensor |
1,000 – 2,500 |
Brand-specific |
| Mechanical Spare Parts |
Drive Belt |
1,000 – 2,500 |
Brand-specific |
|
Drum Bearings (Set) |
3,000 – 6,000 |
Brand-specific |
|
Drum Seal (Gasket) |
2,000 – 4,000 |
Brand-specific |
|
Suspension Springs |
1,500 – 3,000 |
Brand-specific |
|
Shock Absorbers |
2,000 – 4,000 |
Brand-specific |
|
Transmission Assembly |
5,000 – 8,000 |
Brand-specific |
|
Drum Paddle (Agitator) |
1,500 – 3,000 |
Brand-specific |
| Hoses and Filters |
Water Inlet Hose |
800 – 1,500 |
Universal |
|
Drain Hose |
1,000 – 2,000 |
Universal |
|
Drain Pump Filter |
500 – 1,200 |
Brand-specific |
|
Water Inlet Filter |
300 – 800 |
Brand-specific |
| Other Appliance Repairs |
Refrigerator Compressor Replacement |
8,000 – 15,000 |
Part + labor |
|
Electric Cooker Heating Element |
2,500 – 5,000 |
Part + labor |
|
Microwave Magnetron Replacement |
5,000 – 10,000 |
Part + labor |
|
Dishwasher Drain Pump Replacement |
3,000 – 5,500 |
Part + labor |
Factors Affecting Repair Costs
Several factors influence the final cost of appliance repairs and spare parts at Washing Machine Service Nairobi. Understanding these factors helps customers anticipate expenses and make informed decisions.
Brand and Model
Different brands and models have varying part costs and repair complexities. For example:
- Samsung and LG washing machines often use high-quality, brand-specific parts, which can be more expensive than generic alternatives. However, these parts are durable and reliable, reducing the need for frequent replacements.
- Bruhm and Hisense machines typically use more affordable parts, making repairs cost-effective. However, some parts may be less durable and require replacement sooner.
- Inverter motors in modern machines are more energy-efficient but costlier to replace compared to traditional AC motors.
Severity of the Fault
The complexity of the fault directly impacts labor costs. For instance:
- Simple issues like clogged filters or loose hoses require minimal labor and inexpensive parts, resulting in lower costs (KES 1,000 – KES 3,000).
- Moderate issues such as faulty valves or pumps involve disassembling parts of the machine, increasing labor time and costs (KES 3,000 – KES 6,000).
- Complex issues like motor or control board failures require extensive disassembly, testing, and calibration, leading to higher costs (KES 6,000 – KES 15,000).
Availability of Spare Parts
The availability of spare parts affects both cost and repair time:
- Common parts like drive belts, hoses, and filters are readily available and inexpensive. These parts are typically stocked in-house, allowing for same-day repairs.
- Brand-specific parts for less common models may need to be ordered from suppliers, adding 1-3 days to the repair timeline. In some cases, imported parts may incur additional costs.
- Discontinued models may require custom or aftermarket parts, which can be more expensive and may not offer the same durability as OEM parts.
Labor Charges
Labor charges at Washing Machine Service Nairobi are competitive and transparent. The company charges KES 1,500 – KES 3,000 per hour for labor, depending on the complexity of the repair. For example:
- Basic repairs (e.g., filter cleaning, hose replacement) may take 30 minutes to 1 hour, resulting in KES 1,500 – KES 3,000 in labor costs.
- Intermediate repairs (e.g., valve or pump replacement) may take 1-2 hours, resulting in KES 3,000 – KES 6,000 in labor costs.
- Advanced repairs (e.g., motor or bearing replacement) may take 2-4 hours, resulting in KES 6,000 – KES 12,000 in labor costs.
Location and Travel Costs
The customer’s location affects the service call fee:
- Within Nairobi CBD: KES 1,000 – KES 1,500
- Nairobi Suburbs (e.g., Westlands, Kilimani, Lang’ata): KES 1,200 – KES 1,800
- Outside Nairobi (e.g., Thika, Kitengela, Athi River): KES 1,500 – KES 2,500
For emergency or after-hours services, an additional KES 1,000 – KES 2,000 may be charged to cover the technician’s overtime.
How to Get an Accurate Quote
Washing Machine Service Nairobi provides free, no-obligation quotes to help customers plan their repairs. Here’s how to get an accurate estimate:
- Describe the Issue: Provide a detailed description of the problem, including symptoms, error codes, and any unusual noises or behaviors. This helps the technician diagnose the issue more accurately.
- Share Appliance Details: Provide the brand, model, and serial number of your appliance. This information allows the technician to identify the correct spare parts and estimate costs more precisely.
- Request a Diagnostic Visit: For complex issues, a technician can visit your home to inspect the appliance and provide an on-site quote. The diagnostic fee is waived if you proceed with the repair.
- Ask for Part Availability: Inquire about the availability of spare parts for your appliance. If parts need to be ordered, the technician can provide an estimated timeline for the repair.
- Compare Costs: If you’re unsure about proceeding with the repair, you can compare the quote with the cost of a new appliance. In some cases, repairing an old appliance may not be cost-effective if multiple parts need replacement.
Payment and Warranty Information
Washing Machine Service Nairobi offers flexible payment options and warranty coverage to ensure customer satisfaction.
Payment Options
- Cash on Delivery: Pay the technician after the repair is completed.
- Mobile Money (M-Pesa): Send payment to the company’s M-Pesa number before or after the service.
- Bank Transfer: Pay via bank transfer for larger repairs or corporate clients.
- Card Payments: Credit or debit card payments are accepted for online bookings.
Warranty Coverage
All repairs and spare parts come with a warranty to protect customers from defective workmanship or parts:
- Labor Warranty: 3 months on all repairs. If the same issue recurs within this period, the company will fix it for free.
- Parts Warranty: 3-6 months on spare parts, depending on the manufacturer. If a part fails within the warranty period, it will be replaced at no cost.
- Extended Warranty: For an additional fee, customers can extend the warranty to 6-12 months for added peace of mind.
Terms and Conditions
- The warranty does not cover damage caused by improper use, power surges, or natural wear and tear.
- Customers must present the original receipt to claim warranty services.
- Warranty claims are void if the appliance has been tampered with or repaired by unauthorized personnel.
Washing Machine Service Nairobi
Website: washingmachinerepairinnairobi.co.ke
Phone: 0704843613
Serving: Nairobi and surrounding areas
