Get In Touch

How to Reach Us

Multiple ways to connect — choose whichever is most convenient for you. We respond fast on all channels.

WhatsApp

Chat Now

Message us for a quick reply

Working Hours

Mon – Sat

8:00am – 6:30pm

Nairobi County, Kenya

Contact Details

All the Ways to Reach Us

We're a Nairobi-based team ready to respond the moment you reach out. Call, message or email — we'll book your repair fast.

Phone & WhatsApp 0704 843 613 Available Mon–Sat, 8am–6:30pm
Email Address info@techsmithelectronics.co.ke We reply within a few hours
Our Base Location Ngara, Nairobi, Kenya We serve all Nairobi County estates
Working Hours Monday – Saturday: 8:00am – 6:30pm Closed on Sundays & public holidays
M-Pesa Paybill Available on request We accept Cash & M-Pesa payments
Tap to Call

We typically respond to calls and WhatsApp messages within 30–60 minutes during working hours.

Request a Repair Quote

Fill in your details below and a TechSmith technician will call you back promptly to arrange your repair or installation visit.

Optional — for written quote or follow-up

By submitting this form you agree to be contacted by TechSmith Electronics regarding your repair request. Your details are never shared with third parties. Privacy Policy.

Find Us

We're Based in Ngara, Nairobi

Our workshop is in Ngara — but our technicians come directly to you, across all Nairobi estates.

TechSmith Electronics

Nairobi's trusted washing machine repair specialists, based in Ngara and serving every estate across Nairobi County.

Address Ngara Road, Ngara, Nairobi, Kenya
Phone 0704 843 613
Working Hours Mon – Sat: 8:00am – 6:30pm
Service Area All Nairobi County Estates
Open in Google Maps
Book a Repair

Booking is Easy as 1-2-3-4

From first contact to a fully working machine — here's how the TechSmith booking process works.

Call or WhatsApp Us

Dial 0704 843 613 or send a WhatsApp message. Describe your machine's problem and your location in Nairobi.

We Schedule Your Visit

We confirm a convenient time for a technician visit — same-day where possible. We come directly to your home or business.

Diagnosis & Quote

Our technician diagnoses the fault on-site and provides a transparent, itemised quote. No work begins without your explicit approval.

Repair & Handover

We fix your machine with genuine parts, run a full test cycle, and only hand over once you are completely satisfied. Job done!

Common Questions

Contact & Booking FAQs

Quick answers to the questions we hear most often from Nairobi customers.

How quickly do you respond after I contact you?
We aim to respond to all calls, WhatsApp messages and form submissions within 30–60 minutes during working hours (Monday to Saturday, 8am–6:30pm). For WhatsApp messages received outside working hours, we'll respond first thing the following morning.
Do you offer same-day repair service?
Yes — same-day service is available across Nairobi, subject to technician availability. If you call us before noon on a working day, we can usually arrange a same-day visit. Please mention you need urgent service when you contact us.
Which areas in Nairobi do you cover?
We cover all Nairobi County estates including Westlands, Kilimani, Karen, Lavington, Kileleshwa, Eastleigh, South B & C, Embakasi, Kasarani, Roysambu, Parklands, Langata, Nairobi West, Donholm, Hurlingham, Runda, Spring Valley, Riverside, Upperhill, Muthaiga, Ruaka, Ongata Rongai and many more.
Do I need to bring my machine to you?
Absolutely not. All our repairs are carried out at your premises — your home, apartment, hotel or business. Our technicians come to you with all the necessary tools and commonly-needed spare parts, so you don't have to move your heavy appliance anywhere.
What information should I have ready when I call?
It's helpful to have the following ready: your machine's brand and model (usually on the door or back panel), the problem you're experiencing (error codes, noises, symptoms), and your exact location in Nairobi. This helps us dispatch the right technician with the right parts.
How much does it cost to get a quote?
Requesting a quote is completely free. Our technician visits your home, diagnoses the fault, and provides a full itemised quote before any repair work begins. You can decline the repair after the diagnosis if you wish — there's no obligation. A small call-out fee may apply for certain zones, which is always communicated upfront.
Can I contact you on weekends?
Yes — we are available and operational on Saturdays from 8:00am to 6:30pm. We are closed on Sundays and public holidays. For weekend bookings, we recommend contacting us by Saturday morning to secure an appointment slot.
What payment methods do you accept?
We accept cash and M-Pesa payments. Payment is made after the repair is completed and you are satisfied with the result. We do not require upfront payment before service — your trust and satisfaction come first.